Information Technology Support Assistant
Aug 2026 – PresentThe University of Sheffield · Sheffield, UK · On-site
- Re-image and provision Windows devices, including BIOS configuration, asset labelling and secure data erasure, following established IT procedures.
- Configure and deploy desktop workstations across university environments — installing required software, configuring devices and peripherals, and ensuring systems are ready for users.
- Troubleshoot and diagnose hardware, software and connectivity issues across laptops, desktop PCs and peripheral devices.
- Prepare and deploy IT equipment for teaching spaces, university events and the start of academic terms.
- Provide user support for university IT services including email, Wi-Fi and VPN, collaborating with the IT team to resolve support requests.